As a carrier rep that works with a number of broker agencies, I have been impressed with the level of detail, personalized service, advocacy and thoughtfulness the KMi team provides on behalf of their clients. They demonstrate a strong understanding of their clients needs and appropriateness of plan options to meet those needs. This includes thorough research and questioning of the intricacies and details of coverage to make sure they are delivering comprehensive guidance to their clients and active involvement in resolving member issues or concerns.